This is such a wonderful product if you’ve had any type of surgery. It’s easy to use (I set it up for my husband while he was in the hospital). It was ready when he got home and he used it that night and he swore the pain was non-existent the next morning!
I decided for my knee replacement I would spare no expense on cold therapy as I know it’s a vital part of post op recovery and rehab. This machine has been disappointing and is no better than lower priced options like it on the market.
I believe the oversized pad is too large to properly flush the cooler water through it. Only 2 quads of the pad is truly cold enough. The other two quads stays full of room temp water - the water does not cycle through the pad properly. It’s very frustrating. I’ve watched all their videos and tried all the tips they suggest with minimal improvement.
The compression feature which is used to justify the higher price only stays on for about 8-10 minutes and then turns off with the power button flashing. Troubleshooting video says to power it on and off and try again (Not sure why I have to watch a video to tell me that, could simply be included in the user guide). I’ve done that 3 times and the same thing happens every time. There is no documentation on how the compression feature is supposed to function outside of the simple toggle buttons but I doubt this is as designed. Pretty pointless. Since I’ve already had my surgery, I’m in no condition to go through the hassle of returning it.
I also purchased the zip lock bags but found that water bottles work much better and last longer. Several of the bag ripped during the first use.
Works well!
Helps with pain and swelling after PKR (partial knee replacement)
Instantly cold, easy to use, love the added compression. The wrap fits nicely around my newly replaced knee. Highly recommend.