I almost forgot to order this pad for the Polar Cube we already had and it arrived today. My shoulder replacment surgery was this morning and when I got home this afternoon, I immediately started using it. It works like a charm and I am hopeful that be faithfully using it over the next 2 weeks, it will keep any swelling at a minimum. Thank you, Supply Cold Therapy!
Going to work great
This company goes above and beyond.
Game changer, I did not have to continously get ice bags, plus really provided a good level of comfort.
I received my new hip pad for my upcoming hip replacement surgery within a week of ordering it. I needed to test it for proper connection and discovered the pad had multiple leaks. The pad itself leaked, not the tubes which is where I had read that leaking occurred with universal replacement pads. I had to take it out of the plastic bag it came in to read the instructions for proper use to make sure I assembled it correctly. The instructions were wet. I took it out of the bag and saw wet, dark blue spots on the pad, indicating leakage. I immediately emailed customer service since it was the weekend and they responded first thing Monday morning. The company is sending a replacement pad because it is within warranty.
I am pleased so far. I hope the next one is leak free, otherwise it goes back for another try. My advice is to poke the connector through the bottom of the sealed plastic bag it comes in, connect it to the unit, and run it to check for leaks. The company states on the sheets sent with the pad within the package that the pad isn’t refundable if it is opened. Doesn’t mention defective or a warranty. I need a proper functioning pad for effective recovery. Glad I started early with my search.
Thanks for the quick action and standing behind your product.