Game changer, I did not have to continously get ice bags, plus really provided a good level of comfort.
I received my new hip pad for my upcoming hip replacement surgery within a week of ordering it. I needed to test it for proper connection and discovered the pad had multiple leaks. The pad itself leaked, not the tubes which is where I had read that leaking occurred with universal replacement pads. I had to take it out of the plastic bag it came in to read the instructions for proper use to make sure I assembled it correctly. The instructions were wet. I took it out of the bag and saw wet, dark blue spots on the pad, indicating leakage. I immediately emailed customer service since it was the weekend and they responded first thing Monday morning. The company is sending a replacement pad because it is within warranty.
I am pleased so far. I hope the next one is leak free, otherwise it goes back for another try. My advice is to poke the connector through the bottom of the sealed plastic bag it comes in, connect it to the unit, and run it to check for leaks. The company states on the sheets sent with the pad within the package that the pad isn’t refundable if it is opened. Doesn’t mention defective or a warranty. I need a proper functioning pad for effective recovery. Glad I started early with my search.
Thanks for the quick action and standing behind your product.
The Breg Cube Polar Care is an amazing way to ice all body parts following an injury or surgery. The continuous flow of cold water is so ingenious. Very easy to use, especially with 4 frozen water bottles and a little alcohol in the water to make the water colder. The fitted shoulder attachment has made icing my shoulder much easier. I have also used the flat attachment following my back surgery a year ago. I am having shoulder replacement surgery right before Christmas, so am icing ahead of that to keep the pain at bay. Thank you Breg!!!
Several years ago I acquired the Polar Cube for cold therapy following a shoulder surgery. This year I ordered the hip pad in preparation for a hip replacement surgery. I have been using it for over a week, including the time in the hospital and can't imagine going without. It provides so much pain relief!
Excellent service, quick shipping. This shoulder pad fits my breg polar care cube perfectly. I tested it out and works well. I'm all set for shoulder replacement surgery next week.