Most Cold Therapy Units are eligible for FREE SHIPPING - Free shipping applies to ground shipping only on orders over $60

Products eligible for free shipping will have a free shipping option at checkout. Please note that we ship all items "no signature required".

Fixed shipping charges are for standard delivery.

If you wish to receive your products faster, at check out you will be provided all options that USPS and UPS have to offer.

Shipping Cutoff Time

If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 1 hour of placing the order. 

WEEKENDS & AFTER 12:00PM EST ORDERS

If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not. 

Next Day Orders

If ordered by 12:00 PM EST, your order will ship that day. If you placed your order next day air, and it is after 12:00PM EST, your order will ship the next business day. Please call us if you have questions at 866-434-1811

Exchange Policy: 

Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered.  All items must be in NEW condition to be exchanged (they cannot be used).  Before shipping any product back, you must first obtain an authorization number via email at the following address: cs@supplypt.com

If you have additional questions please contact customer support by phone during normal business hours.

Return Policy

ll  Important - Please Read 
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. SupplyPT.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.  

Exchange Policy:  
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered.  All items must be in NEW condition to be exchanged (they cannot be used).  There is not a restocking fee but a shipping fee will apply if SupplyPT.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: cs@supplypt.com

If you have additional questions please contact customer support by phone during normal business hours.  

Return Policy: 
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions.  If plastic pad bag is opened, the package cannot be returned. Shipping fees will apply. 

A 20% restocking fee will apply. 

Cancellation by the customer:

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% cancellation fee. If your order has already been shipped, you may return the product(s) for a refund (see our Return Policy for more information).

Before shipping any product back, you must first obtain an authorization number via email at the following address: cs@supplypt.com

If the sender wishes to ship the item back to SupplyPT.com, please affix the authorization number to the box or shipping label, DO NOT WRITE ON THE BOX. SupplyPT.com will not be responsible for lost return packages.  Please provide tracking numbers via email if the sender is shipping back. Otherwise, Supply Physical Therapy will send you a return shipping label and the cost of that shipping will be deducted from the refund.  

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments. 

In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.   
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.  

The below items are not eligible for return or exchange: 

• Cold Therapy Units and/or Pads 
• TENS units 
• HyperIce products 

The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.   

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse or failure to properly maintain the equipment to manufacturers specifications.