I ordered a polar cube prior to my son's knee surgery as the one we had wasn't working and I needed to make sure we would have one in time. I was able to fix ours before the new one shipped from Supply Cold Therapy. I called first thing Monday morning but was forced to leave a message. Never got a call back, but got an email saying that my order was cancelled and I was reimbursed. They reimbursed me less than $10 on a $130+ order that hadn't even shipped. I wrote an email to customer service asking about this - I'd rather have had the cube I didn't need if I was going to be paying for it anyway. Still no reply. I will continue to try to rectify this, but if there is any chance you might need to cancel your order or return, be warned - their customer service is non-existent. I would never order from them again nor would I recommend them to anyone.
I absolutely love this product- I was given one for my knee after getting meniscus repair surgery from the hospital. The part where the cord met the motor stopped working after 2 months, so I ended up having to buy a whole new one for almost 200 dollars. Within 2 weeks of having the new one, the cord frayed right at the base where you plug it onto the motor. I DON'T GET IT!!!!!! I emailed the company asking for a new cord, and didn't receive a response. Don't buy from them, it's absolutely ridiculous.
I can't find anything wrong with the unit. They nailed it very well. I love how line connecting clips work
Good cooling so far...
Works great ! Using this for shoulder repair. Borrowed from a friend, now have my own machine.
