Works exactly as expected perfect for postoperative issues it has significantly reduced the need for oral pain management
First off let me say that the products are outstanding. We tried other brands of ice machines and came back to Breg. The Kodiak keeps ice for hours. Its simplistic to use. It has multiple pad options for different parts of the body. I will continue to use them for years to come. However, I might have to choose a different supplier.
The reason I'm not happy is that I got caught up in a potential bait and switch scam with Supply Cold Therapy or at least that is what I think happened.
I ordered a product 10601. Its description is Breg® Polar Care Kodiak w/ Wrap-On Pads. I assume I will get the Kodiak with a basic pad. I could choose other pads for an additional cost. I didn't choose a pad because it came with pads according to the advertisement.
When I got the box, I opened it up and got the Kodiak, power adaptor, etc. It even came with a sheet of paper warning not to put the pad directly on the skin. Pad? What pad? There is no pad in the box.
I called the factory and they were very polite. They told me that the 10601 came with no pads unless I selected a pad. The pad is an extra cost. Then why does it say 10601 Breg® Polar Care Kodiak w/ Wrap-On Pads? It should just say Breg® Polar Care Kodiak. They implied it would come with a pad. Luckily, I had a pad from one of my earlier purchases of the Kodiak.
What is bait and switch? It is when someone advertises one thing and delivers something totally different.
I hope Supply Cold Therapy will make it right
I love my cold therapy machine. It has helped me so much. I highly,
Highly recommend it. It makes my ankle feel so much better
Machine is very easy to use.
My old ice machine sprung a leak 3 days after a knee replacement. I needed the replacement over nighted. I placed the order and it did not offer expedited shipping . I sent an email, received a response and the gentleman on the phone took care of everything!! Arrived the next day. Extremely thankful!
Polar Care was strongly recommended to me by a friend and then by my surgeon's office. It's easy to use and very, very effective.
